Welcome to the ExamPro Help Center
Guides and documentation on how to use the ExamPro platform.
Account Management
Manage your account settings and related issues.
Course Access & Features
Manage courses, certifications, and features.
- How do I apply a coupon?
- How do I redeem a voucher?
- How do I upgrade a course from free to paid?
- How do I access the one free practice exam?
- How do I access the paid practice exams?
- How do I download an issued certificate?
- How do I gain access to a public early access course?
- How do I gain access to a private early access course?
- How do I access a vendor item from the machine?
- What's the difference between a coupon and voucher?
Billing & Payments
Handle payments, refunds, and financial details.
- I want a refund, How do I get a refund?
- I was charged incorrectly or twice, can you fix it?
- How do I buy a voucher for myself or for someone else?
- I've been charged full price despite having a coupon.
- Can you create a custom package bundle for me?
- I am an organization and I want to purchase multiple courses and packages, how does that work?
- How do I buy a course using PayPal?
- How do I buy a course using Stripe?
- How do I download an invoice?
Platform Settings & Features
Discover settings and features of the platform.
Learning & Study Progress
Track progress and access study tools.
- How do I complete a quizlet?
- How do I mark a video as watched?
- How do I download a video so I can watch offline?
- How do I download PDF cheatsheets for a course?
- How do I download PDF lecture slides for a course?
- How do I complete labs with checkboxes to earn a star?
- How do I add flashcards to my deck?
- How do I load all possible practice cards into my deck?
Bootcamp
Find answers to common bootcamp related questions.
Support & Troubleshooting
Get help with common issues and troubleshooting.
- How do I ask a question?
- How do I report a problem?
- My course is expired, can you extend it?
- I bought the wrong course, can I swap it out?
- How can I reset my star progress for my course?
- I've encountered a 500 error, What do I do?
- Why do I have a message that says I'm currently in the Ore-processing center?